Ordering a takeaway for someone else in Dumfries: whose details go where

You can send a meal from Ivano's Italiano, the Italian takeaway at 11 Whitesands in Dumfries, to someone else's door by ordering at ivanos.uk and paying with your own card. Put their name, their phone number and their address on the order, so our driver can find them and ring them, and your own email address, so the receipt and order updates come to you. Until we reopen, the site shows the menu but isn't taking orders.

It might be a parent or grandparent, friends with a new baby, someone who's unwell, or a student in their first flat. Here's how our checkout handles it.

Ask them first

Before you order, check the person is happy for you to do it, and that they'll be in. Their name, phone number and address go on the order, our driver has them to make the delivery, and we keep them with our records of the order: our privacy notice explains how long. Asking first also lets you find out the two things only they know: what they'd like to eat, and whether they have any allergies.

Whose details go where

Our checkout has one set of details for each order. There aren't separate boxes for the person paying and the person eating, so this is what goes where:

A few details that help:

• No mobile? The box is labelled Mobile, but it also takes a UK landline number, so a home phone works.
• A flat? Put the flat number in the No. box along with the house or building number.
• Your card, their address. The card you pay with doesn't have to match the delivery address. We never see or store your card number.

Check we deliver to them

We deliver with our own drivers up to about four miles by road from the shop on the Whitesands, which covers most of Dumfries in DG1 and DG2. Put their postcode in at the checkout and it tells you straight away, before you pay, whether we can reach them and what the delivery charge is. Our guide to where we deliver in Dumfries lists the areas.

Make sure someone will be in

This matters more when the food isn't for you. Our terms say what happens at the door:

1. The driver tries the door

   If nobody answers, our driver rings the door, tries to call the number on the order twice and waits a few minutes.

2. If nobody can be reached

   The food comes back to the shop, and we can't refund it: it was made for that order and we can't sell it to anyone else.

3. Collecting it instead

   The food can be collected from the shop that evening. If something went wrong, call or email us and we'll be fair about it.

That's why their phone number goes on the order, not yours. Let them know roughly when to expect it, and to keep their phone nearby.

Letting them know it's on its way

Our emails go to the address on the order, so they come to you, not to them. Once we accept the order, your order page and your Order confirmed email show the estimated delivery time, so you can pass it on. You can also send them the order page itself: it shows their first name, the order number and the total (worth knowing if it's a present), but no address, phone number or email.

If you have an account, or order as a guest

• Signed in: the checkout fills in your own details. Change the name, mobile and address to theirs before you pay. That doesn't change the details saved on your account, and the order still appears under your orders.
• As a guest: after you've paid, your order page offers Save your details. On an order for someone else, it's best to skip it, because it would save their name, number and address into an account under your email. If it happens, you can change them under Your details on your account.

For the rest of the checkout, step by step, see how to order online.

Have an allergy? Please read our allergen information and tell us before you order.

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